Business Development Manager RSSC
Responsibilities BASIC PURPOSE:
Develop, maintain and service travel agent business relationships within assigned territory. Maximize revenue and occupancy production for assigned territory. Design and execute local training, marketing and promotional programs to achieve and maximize territory sales objectives. Implement engaging and ongoing training initiatives within assigned territory to improve sales effectiveness. Within corporate guidelines, represent the company as the brand ambassador for that region to create a positive perception and establish travel agent partnerships using a variety of strategies and innovative methods. Increase penetration and new to brand growth of agencies within assigned territory for RSSC. POSITION
Responsibilities:
Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals utilizing Customer Centric sales strategies. Retain and manage business relationships for each travel agency and develop personalized approach to help maximize agencies' profits. Generate ideas and strategies to actively participate in travel agency growth. Service travel agency needs utilizing knowledge of company products, services and support from internal customers. Follow-up and ensure facilitation of problem through to resolution in a timely fashion. Develop a plan to remain accessible to travel partners and maintain open communication channels. Develop a personal plan to meet customer expectations for accessibility consistent with company 24-hour turn-around practices. Plan, create and implement an annual and quarterly territory sales plan to ensure achievement of assigned goals for FIT, Group and FTR business. Identify prospective accounts who have the desire and ability to grow their Regent Business. Develop Sales and Marketing training programs designed to engage advisors and improve sales effectiveness. Review sales plan, accounts, promotional efforts and Return on Investment (ROI) monthly to determine success track; make adjustments to plan accordingly. Utilize existing data and reports to develop strategic and tactical plans for achieving territory goals. Develop a pre/post sales call strategy and plan for daily prospecting/cold calling. Create and execute promotional programs; provide promotional materials to travel advisors. Make recommendations to enhance travel advisor marketing effectiveness and ensure brand standards are met. Manage budget within guidelines to include travel, coop, supplies, advertisement and promotions; review total budget at the end of each month. Negotiate sales plans and group contracts. Analyze accounts' sales and marketing plans and ROI; make adjustments when needed. Analysis to be done after completion of each initiative and discussed with account, on monthly call or quarterly review. Conduct seminars, cruise events, trade and consumer shows, etc as needed. Remain current on corporate information, policies, procedures, sales and marketing programs, corporate communications and related materials. Follow corporate policies and procedures. Develop plan for personal development including but not limited to e-commerce strategies, technical skills and soft skills training on an annual basis. Utilize Salesforce.com on a consistent basis to maintain updated account status for all communication and account interaction. Perform other job-related functions as needed/assigned. KNOWLEDGE AND
Experience:
EDUCATION:
Bachelor's Degree in Business Administration, Marketing or related field of study; or any equivalent combination of relevant background and/or sales experience.
Experience:
Minimum 3 years sales experience, preferably in the travel industry. KNOWLEDGE & SKILLS:
Strong knowledge of Microsoft Office Suite to include intermediate level skills with Excel, Outlook, Word and PowerPoint. Knowledge of Salesforce.com, CRM (Customer Relation Management) and e-commerce channels. Ability to build personal credibility by way of solid product knowledge, services, procedures, consistent follow-through and problem-solving skills. Proven ability to implement contracts using superior negotiation and presentation skills. Creative abilities to develop a personal brand for selling unique cruise vacations and building relationships within assigned territories. Ability to adapt to a quickly changing, fast-paced sales environment; ability to shift priorities per business and/or territory demands. Strong planning skills for developing a sales strategy for assigned territory. Strong interpersonal skills to work effectively in a team based environment. Effective time management skills to work independently and meet sales goals. Customer-centric skills to foster and maintain business relationships and drive results. Excellent verbal and written command of English sufficient to support travel partners with questions/issues as well as to effectively diffuse situations whenever necessary. Bilingual a plus but not required. Ability to travel within field sales territory, hold a valid state drivers license and maintain a clean driving record. Ability to work evenings and/or weekends.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Development, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
Develop, maintain and service travel agent business relationships within assigned territory. Maximize revenue and occupancy production for assigned territory. Design and execute local training, marketing and promotional programs to achieve and maximize territory sales objectives. Implement engaging and ongoing training initiatives within assigned territory to improve sales effectiveness. Within corporate guidelines, represent the company as the brand ambassador for that region to create a positive perception and establish travel agent partnerships using a variety of strategies and innovative methods. Increase penetration and new to brand growth of agencies within assigned territory for RSSC. POSITION
Responsibilities:
Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals utilizing Customer Centric sales strategies. Retain and manage business relationships for each travel agency and develop personalized approach to help maximize agencies' profits. Generate ideas and strategies to actively participate in travel agency growth. Service travel agency needs utilizing knowledge of company products, services and support from internal customers. Follow-up and ensure facilitation of problem through to resolution in a timely fashion. Develop a plan to remain accessible to travel partners and maintain open communication channels. Develop a personal plan to meet customer expectations for accessibility consistent with company 24-hour turn-around practices. Plan, create and implement an annual and quarterly territory sales plan to ensure achievement of assigned goals for FIT, Group and FTR business. Identify prospective accounts who have the desire and ability to grow their Regent Business. Develop Sales and Marketing training programs designed to engage advisors and improve sales effectiveness. Review sales plan, accounts, promotional efforts and Return on Investment (ROI) monthly to determine success track; make adjustments to plan accordingly. Utilize existing data and reports to develop strategic and tactical plans for achieving territory goals. Develop a pre/post sales call strategy and plan for daily prospecting/cold calling. Create and execute promotional programs; provide promotional materials to travel advisors. Make recommendations to enhance travel advisor marketing effectiveness and ensure brand standards are met. Manage budget within guidelines to include travel, coop, supplies, advertisement and promotions; review total budget at the end of each month. Negotiate sales plans and group contracts. Analyze accounts' sales and marketing plans and ROI; make adjustments when needed. Analysis to be done after completion of each initiative and discussed with account, on monthly call or quarterly review. Conduct seminars, cruise events, trade and consumer shows, etc as needed. Remain current on corporate information, policies, procedures, sales and marketing programs, corporate communications and related materials. Follow corporate policies and procedures. Develop plan for personal development including but not limited to e-commerce strategies, technical skills and soft skills training on an annual basis. Utilize Salesforce.com on a consistent basis to maintain updated account status for all communication and account interaction. Perform other job-related functions as needed/assigned. KNOWLEDGE AND
Experience:
EDUCATION:
Bachelor's Degree in Business Administration, Marketing or related field of study; or any equivalent combination of relevant background and/or sales experience.
Experience:
Minimum 3 years sales experience, preferably in the travel industry. KNOWLEDGE & SKILLS:
Strong knowledge of Microsoft Office Suite to include intermediate level skills with Excel, Outlook, Word and PowerPoint. Knowledge of Salesforce.com, CRM (Customer Relation Management) and e-commerce channels. Ability to build personal credibility by way of solid product knowledge, services, procedures, consistent follow-through and problem-solving skills. Proven ability to implement contracts using superior negotiation and presentation skills. Creative abilities to develop a personal brand for selling unique cruise vacations and building relationships within assigned territories. Ability to adapt to a quickly changing, fast-paced sales environment; ability to shift priorities per business and/or territory demands. Strong planning skills for developing a sales strategy for assigned territory. Strong interpersonal skills to work effectively in a team based environment. Effective time management skills to work independently and meet sales goals. Customer-centric skills to foster and maintain business relationships and drive results. Excellent verbal and written command of English sufficient to support travel partners with questions/issues as well as to effectively diffuse situations whenever necessary. Bilingual a plus but not required. Ability to travel within field sales territory, hold a valid state drivers license and maintain a clean driving record. Ability to work evenings and/or weekends.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Development, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
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